Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

You may exchange for another item, or request a store credit or refund.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

If the item has been worn and the plastic protectors on the dial and/or caseback have been removed, or there are other factors indicating usage such as the strap shows signs of the watch being worn the returns policy will not apply. For clarification, the essential point is that the goods should not have been used beyond what would be expected if you had handled or examined an item in a shop prior to making a purchase.

To initiate a return, you can contact us at info@mwcwatches.com.au. 

Items sent back to us without first requesting a return will not be accepted. The postage cost of the return item is at the cost of the returner. We can provide a shipping label at your request, but you will need to print it yourself.

If free postage was offered on the original order, the cost of this will be deducted from your refund or store credit, at the commercial rate.

You can always contact us for any return question at info@mwcwatches.com.au.

Restocking Fee:
MWC Watches reserves the right to deduct a $10 restocking fee from your refund or store credit to cover payment gateway fees and labour cost to physically clean, inspect and restock items. This only applies to your first refund, subsequent refunds from the same order will be charged at 25%.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Custom items or perishable goods cannot be returned.
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Let us know what you want to exchange with and we can put that item aside for you.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.